Customer Experience at ZenGRC

Customer Experience

Welcome to ZenGRC, where our tagline is “Simply Powerful GRC”. As a ZenGRC customer, you gain access to a wealth of resources, expert support, and a vibrant community. Here’s what you can expect when you become part of ZenGRC.

Benefits of Being a ZenGRC Customer

Designated Support

Every ZenGRC customer receives assistance from a designated Customer Success Manager (CSM) and our responsive support team.

Expert Guidance

Benefit from the guidance of seasoned GRC professionals who have influenced our products and understand the challenges teams encounter firsthand.

Comprehensive Resources

Access a robust ZenGRC Community featuring a knowledge base, training videos, a solutions center, product updates, and quarterly user groups led by our experts.

Explore each of these benefits in more detail to understand how they enhance customer experience and support.

Dedicated Support

• ​Customer Success Manager (CSM):
  • ​Each customer is assigned a designated CSM for the duration of your ZenGRC journey to ensure a smooth onboarding process and ongoing success. This also includes regular meetings and quarterly business reviews with your CSM.
• ​Customer Support Team:
  • ​Our support team is available to assist with any queries or technical issues. The team can be reached during regular business hours at [email protected].

Comprehensive Resources

• ​ZenGRC Community: Access a rich knowledge base, training videos, and articles to support your GRC program and engage in continuous training.
  • ​Solutions Center: Find solutions and best practices tailored to your needs.
  • ​Training: On-demand training videos and articles at your fingertips.
  • ​Ask Questions: Get answers from both industry peers and ZenGRC employees.
• ​Product Updates & Roadmaps: Stay informed with the latest product developments and future plans.
• ​Events: Register for upcoming customer events or watch on-demand past events.
• ​Quarterly User Groups: Join sessions led by our product and customer success leaders.

Onboarding Excellence

Our onboarding process is designed to set you up for success from day one. You will have the opportunity to select the onboarding package that best meets your organization’s goals and needs.

Here’s what you can expect with each package, with different levels of support based on your package selection:

• ​Expert Guidance: Our team of experts will guide you through setting up your instance, adding users, and integrating frameworks.
• ​Support Resources: Access detailed resources and support throughout the onboarding process to ensure a seamless transition.

Visit our Onboarding page to discover more about the onboarding process at ZenGRC, the packages you can choose from, and the anticipated timeline.

Customer Feedback Opportunities

We value our customers’ insights and continuously strive to improve our product. Here’s how you can contribute:

• ​Submit Ideas: Share your ideas through the ZenGRC Community. Our product team regularly reviews submissions.
• ​Feedback Channels: Participate in feedback sessions and user groups to directly influence our product roadmap. We provide a variety of avenues to share your feedback. Reach out to your Customer Success Manager (CSM) for more information!

The ZenGRC Community

The ZenGRC Community serves as the central hub for all ZenGRC resources, bringing together product knowledge and expertise in one accessible space. This one-stop shop provides access to product training, ZenGRC team engagement, a network of 2,000+ GRC peers, upcoming events, and product roadmaps. More than just a support portal, it serves as a thriving ecosystem designed for success with ZenGRC.

ZenGRC customers gain access to a comprehensive resource hub featuring:

• ​A robust knowledge base and learning center
• ​Forums for connecting with peers and sharing best practices
• ​Direct engagement with the ZenGRC team
• ​A platform for submitting product ideas and feedback

Our team of experts

Meet our Customer Success gurus.

Jen Waters

Director | Customer Success

I have been in a customer-facing role for over 15 years and a leader across multiple industries for over 10 years. My passion is helping people achieve their goals and removing roadblocks for them. A good day for me looks like happy customers and happy employees.

Marianne Schrader

Team Lead | Customer Success

I’m a 20+ year SaaS company veteran with experience across various industries. I build relationships with existing customers to gain an in-depth understanding of their needs and goals which I use to help them be successful. If I can make my client the internal GRC hero of their organization, I’ve done my job.

Stephen Beiter

Team Lead | Technical Support

I am a dedicated, lifelong learner and avid reader with a passion for collaborating on projects that will have a positive social and environmental impact. I have over 14 years of experience in the technical customer support space.

Trusted by Our Customers

Our happy customers not only have a lot to say about our product, but our support as well!

Loved the dedicated team which was able to answer all our questions during the demo and POC phases.

Privacy & Compliance Specialist

The onboarding program is outstanding, giving new users a strong foundation for the basics of the platform and confidence in their workflows.

Senior Security Compliance Specialist

My CSM is amazing – she and the whole team around her have been really great in supporting us.

CISO & Privacy Officer

Customer Case Studies

See what our customers achieve with ZenGRC. You can find more case studies on our Resources page.

• ​ZenGRC, Steel Patriot Partners, and 360 Advanced simplified compliance, enabling Mountain Lake Associates to achieve HITECH SOC-2 certification with ease.
• ​Bazaarvoice streamlined ISO 27001 compliance and vendor management with ZenGRC, improving efficiency and audit readiness.
• ​The University of Alaska System implemented ZenGRC’s vendor risk management capabilities, building a scalable compliance program across 19 dispersed campuses with limited staff.

At ZenGRC, we are deeply committed to security and compliance. Certified in GDPR and SOC, we ensure that our customers’ data is protected with the highest standards of safety and integrity every step of the way.